Terms of service

Welcome to SOPHIE IN THE SKY. These Terms of Service govern your use of our website and your purchase of products from SOPHIE IN THE SKY. By accessing our website, browsing our content, or placing an order, you agree to these Terms of Service.

These terms cover common ecommerce areas including website use, products, pricing, payments, shipping, returns, intellectual property, and liability.

1. Website Use

By using the SOPHIE IN THE SKY website, you agree to use it only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to interfere with the operation or security of the website
  • Copy or misuse website content
  • Access or attempt to access areas of the website without authorization
  • Use our website in a way that may harm SOPHIE IN THE SKY, our customers, or our services

We reserve the right to restrict or terminate access to our website when necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, prices, and other information displayed on our website are accurate.

However, colors may appear differently depending on your device or screen settings.

Product availability, descriptions, and other information may be changed or updated without prior notice.

We reserve the right to correct errors or inaccuracies in product information when discovered.

3. Pricing & Payment

All prices displayed on our website are in U.S. dollars unless otherwise stated.

We reserve the right to change prices, promotions, discounts, and product availability at any time without prior notice.

Payment must be successfully received before an order can be processed.

If a payment is declined, cannot be verified, or appears to involve unauthorized or fraudulent activity, we may cancel or refuse the order.

4. Orders & Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Payment issues
  • Incorrect customer information
  • Suspected fraudulent activity
  • Shipping restrictions
  • Other circumstances that may require cancellation

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

5. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has entered processing or has been shipped.

For cancellation assistance, please contact:

📧 studio@sophieinthesky.com

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, high order volumes, incorrect addresses, or other circumstances beyond our control.

Customers are responsible for providing accurate and complete shipping information.

For detailed shipping information, please review our Shipping Policy.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review the Return & Refund Policy before making a purchase, including information regarding:

  • Return eligibility
  • Return time limits
  • Non-returnable items
  • Return shipping costs
  • Refund processing

Our Terms of Service and Return & Refund Policy should be kept consistent so customers receive clear information about returns and refunds.

8. Intellectual Property

All content on the SOPHIE IN THE SKY website, including but not limited to:

  • Brand name and logo
  • Product photography
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Text and written content
  • Original designs

is owned by or licensed to SOPHIE IN THE SKY and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.

9. User Reviews & Content

If you submit reviews, photographs, comments, or other content to SOPHIE IN THE SKY, you represent that you have the right to submit such content.

By submitting content, you grant SOPHIE IN THE SKY permission to use, reproduce, display, and publish that content for legitimate business, promotional, or marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, or otherwise inappropriate.

10. Third-Party Services & Links

Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

These third parties may have their own terms and privacy policies.

SOPHIE IN THE SKY is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

11. Disclaimer

Our website and its content are provided on an “as available” basis.

While we make reasonable efforts to keep our website accurate, secure, and available, we do not guarantee that:

  • The website will always be available or uninterrupted
  • The website will be completely error-free
  • Product information will always be free from errors
  • The website will be completely free from viruses or other harmful components

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SOPHIE IN THE SKY will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, business practices, services, or applicable requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service are governed by the applicable laws of the State of Colorado and applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

SOPHIE IN THE SKY
📧 Email: studio@sophieinthesky.com
📍 Address: 16772 W 70th Ave
Arvada, CO 80007
United States

Business Correspondence Only

Please note that this address is not our return warehouse. For returns, please contact our Customer Support Team first and follow the return instructions provided.

SOPHIE IN THE SKY

Thank you for visiting our store and being part of our journey. ♡