Shipping policy

At SOPHIE IN THE SKY, we want your order to arrive safely and smoothly. Below you’ll find our current domestic shipping options, rates, and important delivery information.

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1. Shipping Destinations

We currently offer Domestic Shipping within the United States.

Available shipping methods and rates are displayed at checkout based on your order total and shipping address.

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2. Shipping Rates

We offer the following U.S. domestic shipping options:

These rates are based on the shipping settings currently provided for SOPHIE IN THE SKY. Shipping policies should clearly communicate shipping destinations, rates, processing times, delivery estimates, and tracking information.

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3. Order Processing

Orders are processed after payment has been successfully received and the order information has been verified.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances.

Once your order has been prepared and shipped, you will receive a shipping confirmation with tracking information when available.

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4. Delivery Times

Delivery times depend on the shipping method selected at checkout and the carrier handling your package.

Please note that shipping transit time begins after your order has been processed and handed over to the shipping carrier.

Delivery estimates may be affected by:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Incorrect or incomplete addresses
• Other circumstances beyond our control

Shipping transit time does not necessarily include order processing time.

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5. Order Tracking

Once your order has shipped, tracking information will be provided when available.

You can use the tracking number included in your shipping confirmation to monitor your package.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at:

📧 studio@sophieinthesky.com

Please include your order number so our Customer Care Team can assist you more efficiently.

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6. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist, but changes may not be possible once an order has entered processing or been shipped.

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7. Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:

📧 studio@sophieinthesky.com

For damaged packages, please provide your order number and clear photos of the package, shipping label, and damaged items when possible.

We will review the situation and provide appropriate assistance.

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8. Shipping Delays

While we work with our shipping partners to ensure timely delivery, SOPHIE IN THE SKY cannot guarantee delivery dates when delays are caused by circumstances outside our reasonable control.

Such circumstances may include severe weather, carrier disruptions, holidays, or unusually high shipping volumes.

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9. Returns & Refunds

Shipping and returns are separate parts of your order.

If you need to return an item, please review our Return & Refund Policy before sending anything back.

Please contact our Customer Support Team before returning an item to receive the appropriate return instructions.

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10. Contact Us

If you have any questions about shipping or your order, please contact us:

SOPHIE IN THE SKY
📧 Email: studio@sophieinthesky.com
📍 Address: 16772 W 70th Ave
Arvada, CO 80007
United States

Business Correspondence Only

Please note that this address is not our return warehouse. For returns, please contact our Customer Support Team first and follow the return instructions provided.

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SOPHIE IN THE SKY

Your style, your journey, your sky. ♡