Refund policy
At SOPHIE IN THE SKY, we want you to love every piece you receive. If something doesn't work out, we're happy to help with a return or refund, subject to the conditions below.
1. Return Window
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- In its original condition
- With original tags attached
- Free from stains, makeup, perfume, odors, pet hair, or other signs of use
- Returned with the original packaging when possible
The return period begins from the date your order is delivered.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return:
- Final Sale items
- Gift cards
- Bodysuits
- Underwear and lingerie
- Swimwear if the hygiene liner has been removed
- Earrings
- Personalized or customized items
- Items that have been worn, washed, damaged, or altered
- Items with missing tags or visible signs of use
3. How to Request a Return
Please contact our Customer Support Team before sending anything back.
Please include:
- Your full name
- Order number
- Item(s) you would like to return
- Reason for the return
- Photos, if applicable
Once your return request is approved, we will provide the appropriate return instructions and return address.
Please do not send your package to our business address unless specifically instructed to do so.
4. Return Shipping
Unless the item is incorrect, damaged upon arrival, or confirmed to have a manufacturing defect, the customer is responsible for return shipping costs.
If SOPHIE IN THE SKY sends you an incorrect item or your item arrives damaged or defective, please contact us before returning it. We will review the issue and provide appropriate instructions.
Return shipping fees are one of the terms that should be clearly stated in a store's published return policy.
5. Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if you receive:
- A damaged item
- A defective item
- The wrong item
- An item that is significantly different from what you ordered
Please email studio@sophieinthesky.com with your order number and clear photos of the item, packaging, and shipping label.
We will review the issue and work with you toward an appropriate solution.
6. Refunds
Once your returned item has been received and inspected, we will determine whether it meets our return requirements.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your refund to be processed after the return has been approved. Your bank or payment provider may require additional time for the funds to appear in your account.
7. Original Shipping Fees
Original shipping charges are generally non-refundable, except where required by applicable law or when the return is due to an error or confirmed issue on our part.
8. Returns That Do Not Meet Our Requirements
If a returned item does not meet the conditions outlined in this policy, we may be unable to issue a refund.
Items that show signs of wear, washing, damage, stains, odors, or missing tags may be rejected.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests should be submitted within 12 hours of placing your order. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
10. Exchanges
If you would like a different size or style, please contact us at:
Depending on product availability, we may provide return and exchange instructions.
11. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
SOPHIE IN THE SKY
📧 studio@sophieinthesky.com
📍 16772 W 70th Ave
Arvada, CO 80007
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before sending any return. We will provide the correct return address and instructions after your request is approved.
SOPHIE IN THE SKY
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